Return & Exchange Policy
This Return & Exchange Policy applies to all purchases of children’s beds, children’s desks, toy storage cabinets, children’s chairs, and other children’s furniture products (hereinafter referred to as "Products") through the online store. It specifies the terms and procedures for returning or exchanging Products, aiming to protect the legitimate rights and interests of consumers while standardizing the return and exchange process. By placing an order, you acknowledge that you have read, understood, and agreed to abide by all provisions of this Policy.
1. Return & Exchange Timeframe
You are entitled to request a return or exchange within 30 calendar days from the date of delivery of the Products. The delivery date shall be based on the logistics carrier's successful delivery record or the signed confirmation time on the delivery note. For Products with quality defects related to children’s safety (such as structural deformation of beds/desks, unqualified non-toxic materials, or loose components), the return and exchange timeframe is extended to 90 days from the delivery date in accordance with relevant national quality regulations. The return and exchange timeframe for customized Products starts from the actual delivery date of the Products.
2. Eligibility for Returns & Exchanges
2.1 Eligible Conditions
To apply for a return or exchange, the Products must meet the following conditions: 1) The return or exchange request is submitted within the specified timeframe; 2) The Products are in their original unused condition, with no signs of wear, scratches, or damage. For example, children’s bed surfaces shall be free of scratches, desk structures shall be intact, toy storage cabinet doors shall open and close smoothly, and children’s chairs shall have no damage to seats or backrests; 3) All original packaging (cartons, foam padding), tags, instruction manuals, safety certificates, and accessories (such as assembly tools, screws) are intact and returned together with the Products; 4) Valid proof is provided, including the order number, photos or videos of the Products (to confirm the product condition or quality defects).
2.2 Ineligible Conditions
Returns and exchanges will not be accepted in the following circumstances: 1) Products that have been used, assembled (except for quality issues during assembly), modified, or damaged due to improper use, storage, or installation; 2) Products whose original packaging, tags, safety certificates, or accessories are incomplete or damaged, affecting product integrity confirmation; 3) Returns requested beyond the specified timeframe without legitimate reasons; 4) Products with normal color differences caused by display devices, lighting, or shooting angles; 5) Customized Products (such as custom-sized children’s beds, personalized pattern storage cabinets) except for quality defects or inconsistencies with confirmed customization requirements; 6) Products marked as "Final Sale" or "Non-Returnable" on the product page; 7) Products damaged due to force majeure (such as natural disasters, transportation accidents caused by uncontrollable factors).
3. Return & Exchange Process
1) Application: Before the expiration of the return and exchange timeframe, log in to your account (or use the order number and contact email to log in to the guest center), enter the "Order History" page, select the relevant order, and click "Apply for Return/Exchange". Fill in the application form truthfully, including the order number, product name, reason for return/exchange, and upload relevant proof materials (especially for safety-related defects, clear photos/videos of the defect details are required). 2) Review: The review result will be notified to you via email or message within 2-3 business days. Eligible applications will receive a return authorization number (RA number) and the designated return warehouse address. 3) Return Shipment: Arrange the return shipment within 7 business days after receiving the return authorization. For large children’s furniture such as beds and desks, please use professional logistics with protective packaging to avoid secondary damage, and clearly mark the RA number on the outer packaging. 4) Inspection and Processing: The warehouse will inspect the returned Products within 3-5 business days after receipt, focusing on verifying safety-related defects and product integrity. Qualified returns will be refunded within 3-5 business days via the original payment method; eligible exchanges will be shipped within 2-5 business days if the new product is in stock.
4. Shipping Costs for Returns
1) Seller's Responsibility: If the return is caused by product quality defects (especially safety-related defects), wrong style/size/color, or shipping damage, the return shipping cost shall be borne by the seller. For large children’s furniture, you can pay the shipping cost in advance and provide the logistics invoice for reimbursement. 2) Buyer's Responsibility: If the return is caused by personal reasons (such as change of mind, incorrect size estimation), the return shipping cost shall be borne by you, and the original shipping fee is non-refundable. For large children’s furniture, the return shipping cost shall be calculated according to the actual logistics cost. If the return application is rejected due to non-compliance with return conditions, the cost of returning the product to you shall be borne by you.
5. Special Provisions for Customized Products
Customized Products are non-returnable and non-exchangeable in principle, as they are produced according to your specific requirements. Returns and exchanges are only accepted if: 1) The product has serious safety-related quality defects affecting normal use (e.g., structural damage that endangers children’s safety, material inconsistency with the confirmed non-toxic standard); 2) The delivered product does not match the confirmed customization parameters (e.g., wrong size, wrong pattern) due to production errors. For such cases, you need to provide customization confirmation documents and defect proof within 7 days of delivery. After verification, the full payment will be refunded, and the round-trip shipping costs shall be borne by the seller.
6. Policy Modifications
The right to modify or update this Policy is reserved. Any modifications or updates will be posted on the store's official page with the effective date marked. The modified Policy will take effect immediately upon posting. If you continue to use the store's services or place orders after the Policy is updated, it shall be deemed that you have accepted the modified Policy.